Communication Solutions & Delivering WOW Service
September 16 @ 8:00 am - 5:00 pm PDT$50.00 – $590
MasterTrack Session 1 - Day 1
Delivery: In-Person Lecture & Hands-On or Virtual Workshop
Location: Washington AGD Global Education Center
Lecture & Hands-On:
- AGD Member Dentists: $490
- + Staff: $150 per person
- Non-AGD Member Dentists: $590
- + Staff: $250 per person
- UWSOD AGD Members: $99
- UWSOD Non-AGD Members: $150
Virtual Viewing Lecture Only:
- AGD Member Dentists: $199
- Non-AGD Member Dentists: $299
- Staff: $175
- UWSOD AGD Members: $50
- UWSOD Non-AGD Members: $90
Subject Codes: 550 – Practice Management & Human Relations; 130 – Electives
Credit Hours: 8.0
Light breakfast, lunch, parking, all hands-on materials are provided for in-person attendees.
Course Outline: Communication Solutions
Attitudes, Breakdowns & Conflict Resolutions
Research shows that practices that build their officeenvironment around serving the patient own and dominatethe market. Customer service is often confusing, complexand vague! “I’m satisfied” means nothing in today’s world.Set yourself apart from your colleagues: differentiate whyyou and your office and not the office down the street!Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision-making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more passion and focus!
- Understand W.O.W. Patient Philosophy
- Illuminate a W.O.W. Decision Making Process
- Learn techniques to make W.O.W. Impressions
- Recognize essentials of W.O.W. Branding
- Identify how to spot opportunities that create W.O.W. Touch Points
- Understand W.O.W. Service Standards Concepts
Course Outline: Delivering W.O.W. Service
People Will Forget Everything Except How You Made Them Feel!
Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high-performing team and patient relationships!
Learn the skills to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective, and efficient huddles and team meetings. Transform attitudes from toxic to tremendous and create a positive environment where everyone looks forward to coming to the office. Judy Kay, communications expert, will share how you can elevate the level of communication in your life!
- Learn verbal skills to communicate effectively with difficult and different personalities
- Learn steps to address and resolve conflict
- Establish protocols that eliminate gossip
- Identify behaviors that elevate trust and respect
- Discover methods that turn toxic attitudes to tremendous
- Determine behaviors that inspire a culture of appreciation and celebration
- Learn fundamentals for effective huddles and team meetings
Judy Kay Mausolf
Judy Kay Mausolf is a speaker, author, and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture.
She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is author of three books; “TA-DAH, Delivering W.O.W. Service, and “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”.
Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning!
The Washington AGD is a Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement. AGD-Washington, Nationally Approved From 6/1/2018 - 5/31/2024
CE Credits will be issued for Verified Attendance at the WAGD/CARDP Ongoing Webinars
The Canadian Academy of Restorative Dentistry and Prosthodontic is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual activities or instructors, nor does it imply acceptance of credit hours by boards of dentistry. The Canadian Academy of Restorative Dentistry and Prosthodontics designates this activity CE for the WAGD/CARDP CE Portal Webinar Series. WAGD CE, online Lecture Webinars providing 1 to 3 hours each of continuing education credits. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.