Delivering WOW Service People Will Forget Everything Except How You Made Them Feel!

$10.00 – $30.00

Description

Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! “I’m satisfied” means nothing in today’s world. Set yourself apart from your colleagues: differentiate why you and your office and not the office down the street!

Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more focus and passion!

Course Objectives:
• Understand W.O.W. Patient Philosophy
• Understand W.O.W. Service Standards Concepts to make W.O.W. first and lasting impressions
• Recognize essentials of W.O.W. Branding

Presenter: Judy Kay Mausolf

Course Details

CE Hours

1.0 Hour
Subject Code

130 Electives

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AGD-Washington

19415 International Blvd Ste 410
SeaTac, WA 98188-5366
AGD Provider ID # 219331
(206) 212-4969
www.washingtonagd.org

Nationally Approved From 6/1/2018 – 5/31/2024
Approved PACE Program Provider FAGD/MAGD Credit Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement.
 

The Washington AGD Continuing Dental Education Committee gratefully acknowledges corporate partners of our programs for their generous support. CE program providers and instructors will disclose to participants any monetary or other special interest the program provider may have with any corporate partners products they are discussing in CE activities. Disclosure will be made in publicity materials and at the beginning of the presentation itself in accordance with our PACE Commerical Support Guidelines. 

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