Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! “I’m satisfied” means nothing in today’s world. Set yourself apart from your colleagues: differentiate why you and your office and not the office down the street!

Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more focus and passion!

Course Objectives:
• Understand W.O.W. Patient Philosophy
• Understand W.O.W. Service Standards Concepts to make W.O.W. first and lasting impressions
• Recognize essentials of W.O.W. Branding

Presenter: Judy Kay Mausolf

Course Details

CE Hours

1.0 Hour

Subject Code

130 Electives


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The Washington AGD is a Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement. AGD-Washington, Nationally Approved From 6/1/2018 - 5/31/2024