$10.00 – $30.00
Research shows that practices that build their oﬃce environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! “I’m satisﬁed” means nothing in today’s world. Set yourself apart from your colleagues: diﬀerentiate why you and your oﬃce and not the oﬃce down the street!
Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more focus and passion!
• Understand W.O.W. Patient Philosophy
• Understand W.O.W. Service Standards Concepts to make W.O.W. first and lasting impressions
• Recognize essentials of W.O.W. Branding
Presenter: Judy Kay Mausolf
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The Washington AGD Continuing Dental Education Committee gratefully acknowledges corporate partners of our programs for their generous support. CE program providers and instructors will disclose to participants any monetary or other special interest the program provider may have with any corporate partners products they are discussing in CE activities. Disclosure will be made in publicity materials and at the beginning of the presentation itself in accordance with our PACE Commerical Support Guidelines.