Presenter: Penny Reed, BBA, CBC



Most dental businesses have another practice within their practice when you consider the amount of unscheduled treatment that walks out the door each day. Thousands of advertising dollars, chair hours, and payroll dollars are invested in attracting patients to the practice and evaluating them for treatment. Case acceptance will make or break your profitability and your confidence level. Discover the skills that every office manager and treatment coordinator must know and master to inspire your patients to say yes. This presentation has tips and tools for those looking to up their “yes level” with big cases, gain the commitment from patients who don’t seem to be motivated to treat their gum disease, and gain acceptance of treatment plans in between.

Course Objectives:

In this fun and enlightening session participants will:

  • Learn how to be more like Disney in your approach to engaging the patient and inspiring them to want their ideal treatment
  • Discover the case killers that most practices are currently doing that confuse and turn off the patient
  • Identify the most powerful strategies, questions, and phrases you must implement to have your patients schedule today
  • Simplify the financial agreement process to make it easier for patients to say yes

Presenter: Penny Reed, BBA, CBC

Course Details

CE Hours

1.5 Hours

Subject Code

130 Electives


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The Washington AGD is a Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement. AGD-Washington, Nationally Approved From 6/1/2018 - 5/31/2024